LABYRINTH CASE STUDY

Rakuten Kobo

How do you unlock demand for reading shaped by traditional ideas?

Platform
Industry
Technology, Consumer Goods
Campaign Name
Kobo Launch SG + MY

Rakuten Kobo

How do you unlock demand for reading shaped by traditional ideas?

This campaign approached the launch of Kobo Plus as more than a subscription rollout. In a market where reading habits were fragmented and inconsistent, and often shaped by conventional perceptions, the strategy focused on broadening relevance rather than reinforcing identity. Instead of positioning reading as an aspirational pursuit, the campaign reframed it as something personal, accessible, and compatible with everyday life. By prioritising brand affinity as the foundation for long-term conversion success, the work laid the groundwork for sustained interest, not only in the subscription service but across the wider Kobo ecosystem.
Campaign Name
Kobo Launch SG + MY
Platform
Industry
Technology, Consumer Goods

Numbers.

Item Showcase
> 0
Proud Audience
0 +
Conversion
0 %

The Challenge.

In Singapore and Malaysia, reading was often perceived as difficult to begin and harder to sustain. It was commonly associated with avid readers and high-performing archetypes, rather than something that fit naturally into everyday routines. Practical barriers such as access, cost, and the friction of choosing what to read reinforced this perception. As attention shifted toward faster, trend-driven forms of consumption, reading became easier to postpone. Short-lived fads, visual culture, and always-on content crowded daily routines, leaving less space for activities that required sustained focus. Reading remained respected within the reading community, but felt slower and harder to prioritise in a culture that rewarded immediacy. From a marketing perspective, this uncertainty shaped executional choices. Familiar approaches such as large influencers and obvious reader profiles offered predictability, but largely spoke to existing avid readers. Kobo also lacked a localised narrative and dedicated channels to engage the reading community meaningfully.
The challenge lay in reshaping how reading was perceived and entered, allowing people to engage with the Kobo ecosystem without feeling intimidated or excluded.

The Solution.

The campaign was anchored on a simple shift in thinking: reading needed to feel approachable before it could feel aspirational. Rather than reinforcing reading as an identity for avid readers, the strategy focused on integrating it into everyday life and lowering barriers to entry. This informed a localised social media strategy that was light-hearted, culturally current, and community-led. Content spoke to casual and aspiring readers without hard-selling, supported by a dedicated Telegram channel that nurtured the growing Kobo Book Club. These efforts were amplified through optimised Meta and Google ad buys. Influencer marketing followed the same inclusive logic. The campaign worked with authentic creators across tiers, balancing niche avid readers with lifestyle creators to avoid alienation and make reading feel easy, flexible, and personal.
By centering accessibility, cultural relevance, and creator credibility, the strategy built brand affinity at scale, allowing audiences to approach reading and the Kobo ecosystem on their own terms.

The Outcome.

The campaign shifted how reading was engaged with online, extending conversations beyond traditional reader circles. Casual and aspiring readers showed greater curiosity, responding to reading as something personal and approachable rather than aspirational or exclusive. The broader positioning also surfaced demand beyond the subscription itself. Interest in the Kobo e-reader surfaced organically, with audiences seeking recommendations and guidance, signalling renewed relevance for the brand within the wider reading ecosystem.
Overall, the campaign strengthened Kobo’s positioning as a brand attuned to local reading behaviours and community dynamics, laying the foundation for sustained engagement beyond the campaign window.

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